Frequently Asked Questions.
How do i place an order?
Simply add your favorite items to the cart, proceed to checkout, and complete your purchase with your preferred payment method.
What payment methods do you accept?
We accept credit/debit cards, PayPal, Klarna, and other secure payment options available at checkout.
How do I choose the right size?
Refer to our size guide on the product page to find the best fit. If unsure, feel free to contact our support team for assistance.
How long does shipping take?
Orders are processed within 2-4 business days before shipping. Estimated delivery times vary by location:
- UK: 8-13 business days (including processing time)
- US: 10-14 business days (including processing time)
- Worldwide: 12-16 business days (including processing time)
Please note that shipping times may be affected by external factors such as customs processing, weather conditions, or peak holiday periods.
What if the product doesn’t fit? Can I return it?
Yes, you can return items within 30 days of delivery, but customers are responsible for the return shipping cost. If there's an issue, we’ll work with you to find the best solution.
Can I cancel my order after purchase?
Yes, you can cancel your order within 24 hours of placing it. After this period, processing begins, and cancellations may not be possible.
How can I contact customer support?
You can reach us anytime at contact@zasilk.co.uk. We offer 24/7 email support and are happy to assist with any inquiries.
Do you offer live chat or WhatsApp support?
Yes! We provide WhatsApp chat support for quick assistance. You can find the chat button bellow in the footer.
How long does it take to get a response?
Our team typically responds to emails within 24 hours, but we aim to assist you as quickly as possible.