Orders Cancellation Policy

Zasilk Order Cancellation Policy:

Welcome to Zasilk ! We are committed to ensuring a flexible and accommodating shopping experience. This Order Cancellation Policy is designed to provide clear guidelines for cancelling an order made on our website.

Order Cancellation Time Frame

Customers have 24 hours from the time of purchase to cancel their order. After this period, orders cannot be canceled as they will have entered the processing stage.

Address Changes & Order Modifications

If you need to update your shipping address or make changes to your order, please notify us within 24 hours of placing your order. After this timeframe, we cannot guarantee that changes can be made.

How to Cancel

For any cancellation or modification requests, please contact our customer support team as soon as possible at: contact@zasilk.co.uk

Conditions for Cancellation

  • Cancellations are accepted for all orders, provided the request is made within the specified time frame.
  • Orders that have already been processed or shipped cannot be cancelled.

Refund Process

Upon successful cancellation, a full refund will be initiated to your original method of payment. Please allow 2 to 7 business days for the refund to be processed.

Contact us

For any orders-related inquiries, our support team is available to assist you.